• Cricket

1. Online Transactions:

Money credited to your cash account has to be made through third-party payment gateways. Perfect11.in is not responsible for the denial of any transaction as they are subjected to the terms and conditions specified by third-party payment gateways. In case of transactions failure or other circumstances Perfect11.in  may reverse any transaction and the specific amount would be refunded to the financial instrument which was used by you to perform the transaction.

2. Account Validation:

RBrothers E-Commerce Pvt Ltd has the right to validate the personal information of the players from time to time. The process of validation can be done through phone call or via email. When we are not able to get in touch with you, several attempts will be made to establish contact with you. In case of an event where the validation is unsuccessful or we are unable to contact you after making all possible attempts, we reserve the right to suspend your account and refund the amount lying in your account to the financial instrument that you have used to make online payment.

3. Promotions:

Fantasy Sports contests, offers, bonuses, tournaments and games under the Promotion Section at Perfect11.in  may get cancelled or discontinued at any moment without prior notice. Perfect11.in  disclaims any liability, except refund of entry fee wherever applicable.

4. Refund Requests:

In cases of accidental or erroneous cash credit to any party, user or company, we can independently or you can request for refund within 2 weeks of initiating the transaction. Perfect11.in  will process the refund if it is a genuine case of accidental or erroneous cash credit, based on your request or our own independent investigation. The refund will be carried out and the amount will be credited within 2 weeks to the financial instrument which was used to perform the corresponding transaction.

5. Voluntary Termination:

You may cease to use our gaming services and terminate your account by mailing us at genie@rbgenie.com with the clear explanation of your intention. After evaluating your case, at our discretion - Perfect11.in  will refund the entire cash amount lying in your account.

6. Cancellation of Games:

Perfect11.in  is not responsible for any loss resulting from the cancellation of games due to service outages caused by failures of our service providers, computer viruses, natural disasters or any other reason which is beyond our control. You acknowledge that you will not be entitled to any refund due to cancellation of games caused by factors which are beyond the reasonable control of Perfect11.in .

Pool Fantasy Sports:

In the event of cancellation of a Pool Fantasy Sports Cash Game, the sum of all entry fees less  RBrothers E-Commerce Pvt Ltd. service charge only from the entry fee paid by players eliminated prior to the round when the Cash Game was cancelled shall be equally distributed among the remaining players. In Pool Fantasy Sports Cash Games where collusion or cheating is detected, the entry fee paid by other players is refunded to them and the entry fee paid by players indulging in collusion or cheating is dealt with as per the Terms in addition to such further action as may be necessary in the opinion of  RBrothers E-Commerce Pvt Ltd.

Deals Fantasy Sports:

In the event of cancellation of a Deals Fantasy Sports Cash Game, the sum of all entry fees less RBrothers E-Commerce Pvt Ltd service charge only from the entry fee paid by players eliminated prior to the round when the Cash Game was cancelled shall be equally distributed among the remaining players. In Deals Fantasy Sports Cash Games where collusion or cheating is detected, the entry fee paid by other players is refunded to them and the entry fee paid by players indulging in collusion or cheating is dealt with as per the Terms in addition to such further action as may be necessary in the opinion of RBrothers E-Commerce Pvt Ltd.

Tournaments:

I. Free entry Promotional Tournaments:
In the event of cancellation of a free entry Promotional Tournament, there are three options which the RBrothers E-Commerce Pvt Ltd Operations Team, at their sole discretion, may adopt to process settlement

·         Void the tournament:
Tournament will be cancelled and any entry fees used by players will be returned.

·         Settle prizes for all future rounds of the Tournament:
The prize pool for all remaining unfinished rounds will be equally distributed among the players who qualify from the last completed round.

II. Cash Tournaments:
From the entry fees, RBrothers E-Commerce Pvt Ltd will collect service charge only from the entry fee paid by players eliminated up to the last completed round and the remaining amount shall be distributed equally among the qualifiers from the last completed round. If tickets are to be given as prizes in the cancelled round, qualifiers from the last completed round will be given tickets as prizes.

Note-

*The minimum amount can be withdrawn from your winnings is Rs. 1000.
* The maximum deposit amount in a Day is Rs 20,000 by default. However, we can reduce or increase daily deposit limit after your request.
*You can write to us at genie@rbgenie.com  to increase or decrease daily deposit limit.
*You can withdraw your winnings at any point of time.
*In case of multiple withdraw request in same working day, the request will be processed according to request order.
*Please ensure to provide us the scanned copies of your documents (ID proof and Address proof) to complete your KYC.
*Any free cash earned through any promotional offer cannot be withdrawn and can only be used for playing games.
*Players can write to us at 
genie@rbgenie.com for any more information regarding withdrawing.
*Management reserves the right to accept or decline withdrawal request, if there is any kind of fraudulent activity.